Refunds & Returns.

Our Return Window.

You may contact Ummeshandicrafts to request a return or refund review within 7 calendar days of receiving your order.

We recommend inspecting your order as soon as possible after delivery. If there is a problem with the product, packaging or order, please contact us promptly so that we can help resolve the issue.

When is a return eligible?

A return, replacement or refund request may be eligible when the item received has a genuine issue that can reasonably be verified.

Return conditions.

Where a return is accepted, the product should generally meet the following conditions:

• The return request must be submitted within the applicable return period.
• The item should be returned unused and in the same condition in which it was received, unless the return is due to a verified defect or damage.
• Original packaging, accessories or included components should be returned where applicable.
• Your order number, receipt or other reasonable proof of purchase may be required.
• The item must not have been damaged after delivery due to misuse, accident or improper handling by the customer.

Items that may not be returnable.

Some products cannot normally be returned because of their personalised, handmade, used or resalable nature.

• Custom-made or personalised products, unless they arrive damaged, defective or materially different from the confirmed order.
• Products that have been used, altered, modified or damaged after delivery by the customer.
• Craft supplies that have been opened, used or cannot reasonably be resold in their original condition.
• Items specifically marked as non-returnable or final sale at the time of purchase, except where applicable consumer rights require another outcome.
• Return requests made outside the stated return period, unless a genuine issue could not reasonably have been identified earlier.

The beauty of being handmade.

Handmade products are created individually, which means small variations can naturally occur between pieces.

If your order arrives damaged.

We carefully prepare our orders, but occasional problems can happen during handling or delivery. If your item arrives damaged, defective or incorrect, please contact us as soon as possible.

After reviewing the issue, we may offer an appropriate resolution such as a replacement, exchange, repair where appropriate, store credit or refund, depending on the product and circumstances.

How the process works.

We aim to keep the process simple and transparent.

Understanding your refund.

Approved refunds are generally processed after the returned item has been received and inspected, unless a return is not required because of the specific circumstances of the case.

For Cash on Delivery orders, any approved refund may require verified bank account, Easypaisa, JazzCash or another mutually agreed payment method. Processing times may vary depending on the payment provider.

Return shipping costs.

If a return is approved because an incorrect, damaged or defective item was sent due to an issue on our side, Ummeshandicrafts will review the reasonable return or replacement delivery arrangements.

For approved returns based solely on a change of mind, where such returns are accepted, the customer may be responsible for the cost of returning the item safely unless we agree otherwise.

Policy updates.

Ummeshandicrafts may update this Refund & Return Policy from time to time to reflect changes in our products, services, delivery processes or applicable requirements.

The version published on our website at the time of your purchase will generally apply to that transaction, subject to applicable law and any rights that cannot legally be excluded.