Exchange Policy

At UmmesHandicrafts, we carefully check and securely pack every order before dispatch to help ensure that your products reach you safely and in proper condition.

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Your Order, Our Care

Every order is checked and securely packed before dispatch. If there is a genuine fulfillment or delivery issue, we're here to help.

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Eligibility for Exchange

An exchange or replacement will only be provided in cases where the product has a genuine issue caused during order fulfillment or delivery.

✓ The wrong item was sent by UmmesHandicrafts.
✓ The item received is damaged or defective.
✓ The parcel was damaged during transit, resulting in product damage.
✓ An item is missing from the delivered order.

24 HRS

Customers must contact us within 24 hours of receiving the parcel for an exchange request.

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Reporting an Issue

If you receive an item that qualifies for an exchange or replacement, please contact us within 24 hours of receiving your parcel.

Please provide clear evidence

Send clear photos or videos of the parcel and the affected product. Our team will review the issue and guide you through the exchange or replacement process.

Our team will review

Once we receive the required information, we will assess the issue and guide you through the next steps.

No Exchange for Change of Mind

If a customer personally selects and orders an item, confirms the order, and makes the required advance payment, the order is considered final.

Correct product delivered safely? If the correct product is delivered exactly as ordered and without any defect or damage, it will not be eligible for exchange, return, or replacement simply because the customer's preference has changed.

× Changed their mind
× Ordered the wrong product, size, or design by mistake
× No longer wants the item
× Prefers a different product
× Finds the product different from what they personally expected

Please Review Before Ordering

Customers are requested to carefully review their selected products before placing and confirming an order.

Important

✓ Once an order has been confirmed and paid for, customers are responsible for ensuring that the selected products are correct.
✓ UmmesHandicrafts will deliver the exact products confirmed by the customer.
✓ Genuine fulfillment or delivery issues should be reported within 24 hours of receiving the parcel.
✓ Clear photos or videos of the parcel and affected product may be required for review.

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Thank You for Understanding

This policy helps us maintain fair and transparent service for all our customers. Thank you for your understanding, trust, and for choosing UmmesHandicrafts. 💜