Delivery & Shipping Information

Shipping made simple.

We want your Ummeshandicrafts experience to feel special from the moment you place your order until your carefully selected products arrive at your doorstep.

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Order Processing

Orders are carefully reviewed, prepared and packed before being handed over for delivery.

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Nationwide Delivery

Delivery availability may depend on your location and the courier service available in your area.

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Carefully Packed

We aim to package products thoughtfully to help ensure they reach you safely.

Where We Ship

Ummeshandicrafts aims to serve customers across Pakistan through available courier and delivery services.

Delivery availability may vary depending on the location, serviceability of the area and the courier service selected for your order.

Please note

Certain remote or difficult-to-service areas may require additional delivery time or may have limited courier availability.

Order Processing

After an order is placed, we may review the order details and prepare the products for dispatch. Processing time can vary depending on product availability, order volume and the nature of the item purchased.

Orders may be processed during normal business working days.

Handmade, customised or specially prepared products may require additional preparation time.

Orders placed during weekends or public holidays may be processed on the next available working day.

Delivery Information

Once an order has been prepared and dispatched, delivery time may depend on the courier service, your location, weather conditions and other circumstances outside our direct control.

Any delivery timeframe communicated to customers should be considered an estimate unless a specific delivery date has been expressly confirmed.

Step 1 Your order is reviewed and prepared.

Step 2 Your parcel is packed and dispatched.

Step 3 The courier delivers the order to your address.

Shipping Charges

Shipping charges, where applicable, may depend on factors such as your delivery location, parcel weight, parcel dimensions and the courier service used.

The applicable delivery charges will be displayed during checkout or communicated to you before your order is finalised, where required.

Important information

Any promotional free-delivery offer is subject to its individual terms and conditions.

Order Tracking

Where tracking information is available through the selected courier service, customers may receive tracking details after their order has been dispatched.

Tracking updates are provided by the relevant courier service and may take some time to appear after a parcel has been handed over for delivery.

Possible Delivery Delays

While we aim to ensure orders are prepared and dispatched efficiently, occasional delays can happen due to circumstances outside our control.

Weather conditions or natural disruptions.

Public holidays or unusually high courier volumes.

Remote delivery locations or courier network limitations.

Incorrect, incomplete or unreachable customer contact details.

Our approach

If we become aware of a significant issue affecting your order, we will aim to provide reasonable assistance where possible.

Delivery Address & Contact Details

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please provide a complete delivery address, including relevant house, street, area and city information.

Provide an active contact number so the courier can contact you if necessary.

If you notice an error in your delivery details, contact us as soon as possible before the order is dispatched.

Once an order has been handed over to a courier, changing the delivery address may not always be possible.

Undelivered or Returned Orders

If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept the parcel or other delivery-related issues, the parcel may be returned to us by the courier service.

Where additional shipping or handling costs arise because an order needs to be sent again, those charges may be applicable to the customer before re-dispatch.

Damaged Parcels

If your parcel appears visibly damaged at the time of delivery, we recommend documenting the condition of the parcel and contacting us as soon as possible.

Any concerns regarding damaged, missing or incorrect items will be handled according to our applicable Refund & Return Policy.

Changes to This Policy

Ummeshandicrafts may update this Shipping Policy when necessary to reflect changes in our business operations, delivery methods or applicable requirements.

The latest version of this policy will be published on our website.

Need Help?

Questions about your delivery?

If you need help regarding an order, shipping details or delivery-related concerns, our team will be happy to assist you.